1. This privacy policy covers how Trial Hook(Controller) uses any personal information we collect about you when you use this website or any of Trial Hook's applications.
2. We use few terms across this privacy policy to make things more simple:
User (or “you”) – you, the customer.
Controller (or “we”) – Trial Hook, the supplier of service.
Processor – services we, as a Controller, use for processing the data.
3. We only collect basic personal data about you which does not include any special types of information. This does, however, include name, address, email and/or phone number.
When you use our application we also collect your IP address, geographical location, session information, browsing behaviour, certain software and hardware attributes.
We also may store “cookies” within your device.
4. We need to know your basic personal data in order to manage your account and service package and provide you with on-going organisational updates. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.
5. In order to service your account, we may send your details to the following services (Processors): Amazon (hosting), Stripe (payment processing).
6. We have a Data Protection measures in place to oversee the effective and secure processing of your personal data in compliance with the applicable law.
7. We also might monitor or access your account, but only in case of support, legal duties or to prevent illegal or harmful activity.
8. We are required under EU tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
9. You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us support@trialhook.com.
10. Your information that isn’t required for tax or other legal purposes can be erased or corrected at any time on your request.
11. We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
12. You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, you can easily opt-out via the link in the footer of every email message we send you.
13. We also send notification and communication emails to our customer every now and then and you can opt out of receiving them too.
11. We would like to send you information about our products and services which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
14. We use cookies on our website and in our applications.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
15. Any dispute that may arise between Controller and the User or between a User and Processor in connection with this privacy policy or Controller’s data processing activities shall be subject to the jurisdiction specified in the Terms of Service.
16. We keep our privacy policy under regular review and we will place any updates on this web page and will notify you by email.
17. This privacy policy was last updated on 9 October 2024.
Please also feel free to contact Trial Hook if you have any questions about this privacy policy or our practices, or if you are seeking to exercise any of your statutory rights.
You may contact us at support@trialhook.com.
